Thank you for shopping at the Magicooz e-shop. We strive to provide you with high-quality products and excellent customer service. In the event that you are not entirely satisfied with your purchase, we're here to help.

Return Policy

1.1. Products: We accept returns for damaged or defective items purchased exclusively from the Magicooz e-shop within 5 days from the date of delivery. To be eligible for a return, the item must be accompanied by photographic or video evidence clearly demonstrating the damage or defect.
1.2. Return Process: To initiate a return, please contact our customer support team at support@magicooz.com. Our support team will guide you through the return process and provide you with the necessary instructions.
1.3. Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and obtaining proof of shipment. Magicooz e-shop is not liable for any lost or further damaged returned items during transit.

Refund Policy

2.1. Refund Eligibility: Once we receive and inspect the returned item along with the provided evidence, we will notify you of the status of your refund via email. Refunds are only eligible for broken mugs or damaged items that have been verified with a photo or video proof.
2.2. Refund Process: If your return is approved, we will process the refund back to the original payment method used for the purchase.
2.3. Refund Timeframe: The time taken to process a refund may vary depending on the payment method and financial institution. Please allow up to 30 days for the refund to be credited to your account.

Non-Refundable Items | The following items are non-refundable:
Gift cards
Bundle Products
Stickers
Magnets
Size Selection
Please carefully consult the provided size table for all apparel and ensure you select the correct size before placing your order. We do not accept returns or offer refunds for items that do not fit due to incorrect size selection.